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The worst Customer service i have ever experienced !
I arrived at currys Harlow knowing exactly what I wanted. There was immediate difficulty as although the item was a "featured Advertised Item" is was not in stock at the store or for home delivery. I was advised how I "could" make the purchase. I paid for the item, just shy of £350.00 by card. I was then told that there had been a website/system error of some kind and that now I could not buy the item.
It got much worse from here on !
You would assume that a simple "refund to card transaction" would now take place.........NO! , APPARENTLY THIS IS IMPOSSIBLE......... So 12 Days later, another 5 visits to the store, 4 Phone calls to Customer services and STILL NO REFUND !
I HAVE BEEN FOBBED OFF, PUSHED FROM PILLER TO POST, ONE EXCUSE AFTER ANOTHER.................
I have now been told that a refund to card has been done and that I should see my money back within about 5 Days.
The moral of the story here, Avoid Currys like the plague, or if you feel compelled to be treated badly and do go there , Do not Pay until you have the Item in your Hand.
